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Reports to
Director of Cemeteries
General Statement
The Senior Cemetery Counsellor is responsible for welcoming families, selling burial rights, and selling cemetery services and supplies. The Counsellor must also carry out the administrative follow-up of these sales, ensure the proper planning of the ceremonies and ensure the transmission of information to the field team.
Specific Duties
Customer Relations- Greet clients and families who come to the cemetery
- Make appointments and organize your schedule
- Proceed with the sale of funeral arrangements and pre-arrangements
- Prepare the required contracts and assemble the files
- Transfer internment rights: ensure that the necessary legal documents are deposited at the cemetery (Will, Power of Attorney, Affidavit, etc.)
- Be able to offer precise estimates for the various services and products (inscriptions, monuments, flat markers, cleaning of a monument under the base, etc.)
- Be knowledgeable of the general rules of the cemetery
Relations with the field team- Complete work requisitions for the cemetery manager or superintendent, as well as suppliers and service providers (engravers, headstone retailers, etc.)
- Transmit the documents in accordance with the various requests
Administration and Accounting- Answer phone calls, reply to correspondence and ensure appropriate follow-up
- Ensure required follow-up of sales activities (receivables, classification)
- Prepare payments and codify invoices for accounts payable
- Scanning and filing of documents
- Handling archived documents
- Sorting of documents
- Enter data into computerized databases, spreadsheets or other
Required Skills
- High school diploma; post-secondary education in a related field is an asset
- 2 years of experience in a similar field and/or 2 years of experience in customer service and sales
- Good knowledge of accounting
- Ability to communicate orally and in writing in both official languages (English and French)
- Proficiency in Microsoft Office and knowledge of Simply Accounting is an asset
- Be able to demonstrate great compassion and dignity
- Be able to work alone and as part of a team
- Know how to take initiative when necessary
- Have good communication skills
- Knowledge of the Catholic Church and its teachings is an asset.
NOTE: The successful candidate must be able to obtain a sales representative's license issued by the Bereavement Authority of Ontario which includes a criminal records check.
Hours of Work
- Permanent full-time position at 40 hours per week (including a 30-minute unpaid lunch break)
- 8:00 a.m. to 4:00 p.m. Monday to Friday (Saturdays on occasion)
Salary
As per current collective agreement
Please note that only candidates selected for an interview will be contacted.
Send your C.V. before May 13, 2022 by email to: recruitment@archottawa.ca